Returns & care

Broken or damaged pieces

If your order arrives damaged, email us within 7 days of delivery with a photo of the piece and the packaging. We’ll send a replacement if we still have it, or refund you.

Changed your mind

Because each piece is one of a kind and made in small batches, we can’t offer returns on items that arrived in good condition. If something isn’t what you expected, get in touch and we’ll try to help.

Wrong address or lost package

Double-check your address at checkout. If tracking shows a problem, contact us and we’ll work it out with the carrier.

Caring for your pottery

Each product page lists whether a piece is dishwasher, microwave and oven safe. As a rule: avoid sudden temperature changes (no freezer to oven), hand wash pieces marked hand-wash-only, and don’t use metal scrubbers on glaze.

Questions? Get in touch.